Legal & Privacy
Privacy Policy
Optimus Solutions respects your privacy and is committed to protecting the personal information you provide when using our website and applying for our services.
Last updated: 24 August 2026
1. Introduction
This Privacy Policy explains how Optimus Solutions collects, uses, stores, protects and otherwise processes personal information when you visit our website, communicate with us or submit an application for our services.
We recognise that information such as your identity number, financial information and supporting documents is highly sensitive. We therefore take reasonable steps to protect the information entrusted to us and to process it only for legitimate and relevant purposes.
2. Information We Collect
Depending on the service you request, we may collect information including:
- Personal information: full name, identity number and other identifying information.
- Contact information: telephone number, email address and other contact details.
- Financial information: requested loan amount, monthly income, employment information and information relevant to assessing an application.
- Supporting documents: identity documents, bank statements, proof of address, payslips and other documents required for application assessment or verification.
- Communications: information you provide when communicating with us by email, telephone, WhatsApp or other supported channels.
- Technical information: certain information about your device, browser and interaction with our website may be collected automatically for security, performance and website improvement purposes.
3. How We Use Your Information
We may use personal information for purposes including:
- Receiving and processing applications.
- Verifying identity and supporting information.
- Assessing applications and eligibility.
- Communicating with applicants.
- Providing requested services.
- Processing or administering approved transactions.
- Preventing fraud, misuse and unlawful activity.
- Maintaining records required for legitimate business or legal purposes.
- Improving the security and functionality of our website.
- Complying with applicable legal and regulatory obligations.
4. Financial & Supporting Documents
Documents submitted through our application process may contain highly confidential information. These documents are used for application assessment, identity verification, affordability assessment, compliance and related legitimate business purposes.
Access to these documents is restricted to persons or service providers who require the information for authorised purposes.
5. Sharing of Personal Information
We do not sell your personal information.
Where necessary, information may be shared with authorised employees, professional advisers, technology providers, verification providers, payment or banking-related service providers, regulators, law-enforcement authorities or other parties where disclosure is reasonably necessary for a legitimate purpose or required by law.
Where third-party service providers process information on our behalf, we seek to use appropriate contractual, technical and organisational safeguards.
6. Security of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Users should therefore also take reasonable steps to protect their own devices, accounts and communications.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to establish or defend legal claims, to comply with applicable legal and regulatory requirements, or for other legitimate purposes.
Retention periods may differ depending on the type of information and the nature of the service or transaction.
8. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, and object to certain processing.
These rights are subject to applicable legal limitations and requirements. The South African Information Regulator is responsible for promoting and protecting privacy rights under POPIA.
9. Cookies & Website Technologies
Our website may use cookies or similar technologies to support functionality, security, analytics and website performance.
You may configure your browser to restrict or block certain cookies. Some website functionality may be affected as a result.
10. Third-Party Websites & Services
Our website may contain links to third-party websites or use third-party services. Optimus Solutions is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before submitting personal information to them.
11. Children's Information
Our services are not intended to be used by children without appropriate legal authority or consent. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be published on this page together with the relevant update date.
13. Contact Us
If you have questions about this Privacy Policy or wish to enquire about the personal information we hold about you, please contact Optimus Solutions.
Optimus Solutions
Trade Number: 2025/17469107
© 2026 Optimus Solutions. All rights reserved.